These Terms and Conditions govern all purchases made through the Raesirvasbua website. By
placing an order, the buyer agrees to these terms. The terms were last updated on
November 1, 2026.
1
Parties and scope
The seller is Margaret Elaine Thorn, a sole proprietor operating under the trading
name Raesirvasbua, offering macrame cord, wooden rings, and wooden dowels to buyers in
Canada. These terms apply to every order placed through the website. The buyer is
the individual or entity placing the order. These terms do not apply to resale
arrangements unless a separate written agreement is in place. The seller reserves
the right to refuse an order at any stage before dispatch.
2
Products and specifications
Product specifications — including cord thickness, color code, dye lot reference,
ring diameter, and dowel dimensions — are published on the product page at the time
of listing. The seller makes reasonable efforts to keep listings accurate and up to
date. Natural variation in wood grain color and texture, and minor dye lot variation
within the same lot reference, are inherent properties of natural materials and are
not defects. The buyer is responsible for reviewing the product specification before
placing an order.
3
Pricing and payment
All prices shown on the website are in Canadian dollars and are inclusive of
applicable taxes unless otherwise stated. Prices are final at the time the order is
confirmed. Bulk pricing is applied automatically at checkout when the minimum
quantity threshold is reached. Payment is due in full at the time of order. The
seller does not offer payment by instalment or deposit arrangements. The seller
reserves the right to update prices at any time; updated prices apply to new orders
only.
4
Order confirmation and dispatch
An order confirmation email is sent to the buyer's email address after payment
is processed. This confirmation constitutes acceptance of the order. The hand-over
date — the date on which the parcel is dispatched by the seller — is noted in the
dispatch confirmation email. Standard dispatch times are two to three business days
from order confirmation. The seller does not guarantee specific delivery dates, as
transit time is controlled by the courier service.
5
Review window and defect reporting
The buyer has 14 days from the hand-over date to review the delivered order and
report any discrepancy between the items delivered and the items listed on the order
confirmation. This is the review window. The buyer has 30 days from the hand-over
date to report a confirmed defect — a wrong thickness, a short quantity, or a wrong
color code — for correction at no additional charge. This is the fix window. Reports
must be submitted in writing through the contact form and must include the order
reference, the delivery date, a description of the discrepancy, and a photograph
where the issue is visible.
6
Defects and corrections
A defect is defined as an item delivered that does not match the specification on
the order confirmation: wrong thickness, quantity less than invoiced, or wrong color
code. A preference for a different product after delivery is not a defect. Natural
material variation in color or texture within the same product line is not a defect.
Confirmed defects reported within the 30-day fix window are corrected by dispatching
the missing or correct item at no additional charge. Corrections for reports
submitted after the fix window are treated as new orders and quoted separately.
7
Limitation of liability
The seller's liability is limited to the value of the items subject to a
confirmed defect report submitted within the fix window. The seller is not liable
for delays caused by third-party courier services, for changes made by raw material
suppliers to dye lots or product specifications after an order is dispatched, or for
losses arising from the buyer's use of the delivered items in a project. Nothing
in these terms limits the buyer's rights under applicable Canadian consumer
protection legislation.
8
Complaints
Complaints about the handling of a defect report or about the service generally may
be submitted in writing through the contact form. The complaints procedure is
published on the Complaints page of the website. Every written complaint is
acknowledged within two business days and receives a full response within seven
business days. If a complaint is not resolved to the buyer's satisfaction, the
buyer may escalate to the relevant provincial consumer protection authority. The
seller's complaints process does not affect the buyer's statutory rights.
9
Governing law
These Terms and Conditions are governed by the laws of the Province of Ontario and
the federal laws of Canada applicable therein. Any dispute arising from a purchase
that cannot be resolved through the complaints process may be referred to the courts
of Ontario or to the applicable provincial consumer protection authority. The buyer
retains all rights provided under Canadian consumer protection legislation, and
nothing in these terms is intended to limit those rights.