Send a message about your order or a product

Messages about a delivered order are welcome within the review window. Include the order reference and a brief description of the issue. Questions about cord thickness, ring diameters, or bulk pricing before placing an order are also accepted here. If the order has already been handed over and the review window is still open, mention the hand-over date so the timeline can be confirmed quickly.

Your full name

Email address

Phone number (optional, for a call back only)

Your message

Clicking the send button opens the default email app with the message pre-filled as a draft. The draft must be sent from the email app to reach the team.

Raesirvasbua is operated by Margaret Elaine Thorn, offering macrame cord and craft supplies across Canada.

Operator: Raesirvasbua
Phone: +1 (403) 276-3269
Email: content@raesirvasbua.sbs
Business hours: Monday to Friday, 9 am to 5 pm Eastern Time
Typical reply time: Within one business day

All orders are fulfilled and dispatched remotely. There are no in-person meetings or showroom visits. Completed results are delivered by courier. Questions and reviews are handled by email or by phone during business hours.

Unhappy with how an issue was handled? Read the complaints procedure

Before sending a message, check the order confirmation email for the hand-over date and the order reference. Including both in the message means the team can locate the order immediately and respond without a follow-up request for clarification. Product questions before ordering are also handled through this form.

All prices shown on the site are final. Bulk pricing is applied automatically at checkout when the minimum quantity is reached. Payment is due at the time of order. No deposits or instalments are offered.

What to include in a first message

A useful first message includes the order reference number, the date the parcel was delivered, a clear description of the issue, and a photo if the problem is visible. Messages that include these four elements are resolved faster because no follow-up is needed to gather the basic details. For product questions before ordering, include the product name, the thickness or diameter needed, and the quantity being considered.

Order reference number — found on the confirmation email and the packing slip inside the box.
Delivery date — used to confirm whether the issue falls within the review or fix window.
Description of the issue — wrong thickness, short quantity, wrong color code, or damaged item.
Photo of the issue — a clear photo of the spool label and the problem speeds up verification.

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